HOME   |    SUPPORT   |    TUTORIALS   |   CONTACT US         
Click here to go to our home page
» eCommerce Hosting
   • Miva Merchant
   • OpenCart
   • Vantage Cart
   • Pinnacle Cart
   • WooCommerce
   • Magento Commerce

» Business Class Hosting

» Standard Web Hosting

» Cloud Servers

» Dedicated Servers
» Spam & Virus Filtering
» Domain Name Registrations
» SSL Certificates
» Update my billing info

» Payment Gateways:

888.321.6239  US toll-free
619.269.7442  International

Miva Merchant software provided by:

dotCOM host:
Established 1997


Plesk Quick-Start Information

This page is a very basic introduction to the Plesk control panel. We have received positive feedback about this control panel, and we expect you will also find it easy to use to manage both your website and email services. Of course we understand there is a bit of a learning curve to a new control panel, so if you have any questions or if you notice any new issues on your website as a result of the site migration, please don't hesitate to ask: http://www.dotcomhost.com/support

Below you will find a brief "translation guide" to help you get acclimated to the Plesk interface, comparing how you did things in Ensim, and how things work on Plesk.  We have also added several knowledge base articles, added video tutorials, and have the control panel manuals available for download.

Control Panel:

This will be the biggest change that you will notice, only because it's a new look and feel. If you have any questions, there is a very comprehensive "Help" link (with a blue question mark) at the bottom-left of every page that will give detailed information about what is available on any page.

Jump to your Plesk control panel:
Your domain name:

Logging into the control panel will be slightly different, though, since you will use your full domain name instead of the abbreviated username. For example:
For the "Login" box...

OLD: domain
NEW: domain.com

Your password for the control panel will be the same as what you previously used.

You will also be able to access your control panel by adding ":8443" to the end of your domain name. For example:




You will still be able to download your email via your email program.

Passwords will continue to be the same. However, Plesk does require you to use your
full email address
for your email username. For example:

OLD: john  (you may have previously logged in with the short username "john")
NEW: john@domain.com (needs to log in with username "john@domain.com")

This applies for both incoming and outgoing email.


Your FTP username/password will be the same as before. However, you will notice the directories have shifted around a little.

OLD: mainwebsite_html (or /var/www/html)
NEW: /httpdocs

OLD: mainwebsite_cgi (or /var/www/cgi-bin)
NEW: /cgi-bin

Additionally, if you have MIVA Merchant installed, your database files and data exports can be found in a new location:

OLD: /var/www/mivadata (or mainwebsite_mivadata)
NEW: /private/mivadata

We expect Plesk will be a very intuitive control panel to use and will allow you to continue to be productive with a very short learning curve. However, if you do have any questions, please don't hesitate to ask:



      1997-2019 dotCOM host

Call us: 1.619.269.7442